FAQs

What are your Booking Terms & Conditions?

Our Booking Terms & Conditions are available here.

What time is check-in?

  • Check-in time is from 2:00 pm
  • Please note, we always will try our best to accommodate early check-ins but sometimes it is simply not possible. Thank you for your understanding.
  • Please let us know if you may be arriving after office hours, so we can arrange a late check-in for you.

What time is check-out?

  • Check out time is by 10:00 am
  • Late check-out by arrangement only and must be prior to departure day. Please note, we always will try our best to arrange late check-outs but sometimes it is simply not possible. Thank you for your understanding.
  • If leaving early, please arrange with reception where to leave your keys.

Are you pet-friendly?

Sorry, but we are not set up to welcome pets here.

Are camp fires allowed?

  • Open fires are prohibited in the park.
  • There are electric and gas BBQ’s in the park located by the pool, amenity block, camp kitchen and by gated entrance at far end of park.

What is your Day Visitor Policy?

  • Registered guests are permitted to have visitors during their stay. All visitors must be registered at reception when entering the park and further must park their vehicle in the public Middleton Beach car park. Please note, guests and their dependants are not permitted to use the parks’ facilities, due to liability and insurance reasons.
  • Please note it is the responsibility of all parents/guardians to supervise children at all times during your time at the park. 
  • ​We apologise for our strict policy but have implemented this to protect our local business and paying guests right and entitlements to park facilities.